Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

Learn these seven secrets from the hospitality industry, and you’ll be able to apply them to nearly any business. Iconic, loyalty-building customer service occurs when you seek out and care for ...

The elevator in the San Francisco St. Regis hotel is a striking example of anticipatory customer service, the highest of the three levels of customer service I yammer on about in customer service ...

Vice President in the Internet of Things Group and General Manager of the Retail, Banking, Hospitality and Education Group at Intel. As guests begin their return to hotels, some for the first time ...

Every hotel should act like your home away from home. While plush bathrobes, fresh bed linens and spotless floors go a long way to ensure a comfortable, relaxing hotel stay, there’s nothing more ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...