Conversational AI is how artificial intelligence will impact the communications industry most. Conversational AI refers to the use of messaging applications, speech-enabled assistants, intelligent ...
Voximplant, a provider of a cloud communications platform for web and mobile app developers, today released a new integration for Google’s Dialogflow, a platform for building voice- and text-based ...
Agent Assist – Avaya machine-learning algorithms can be applied to Google Cloud CCAI to determine the next best action by the agent, delivering the right information, step-by-step guidance, and ...
Google LLC is combining its Hangouts Chat communications tool today with its natural language understanding service Dialogflow to help developers build more conversational chatbots that can be ...
UneeQ Creator with Google Dialogflow unlocks the power of conversational AI to improve customer experience and influence consumer behavior with customizable digital employees AUSTIN, Texas--(BUSINESS ...
April 10, 2019 — RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced the integration of RingCentral Engage ...
Led by Google’s announcement that it has integrated Contact Center AI (CCAI) with Salesforce Service Cloud for agent assistance, as detailed in this No Jitter post, the pace of Google-related contact ...
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