Add Yahoo as a preferred source to see more of our stories on Google. Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and ...

Grecotel Hotels & Resorts has launched a 24/7 live chat support service to help agents “close sales faster and more efficiently”. The function is available through the group’s dedicated agent Facebook ...

Microsoft's Office 365 apps have been the cornerstone for many working professionals' day-to-day workflows for years. As a result, when the company developed its AI assistant, Copilot, it was only ...

Microsoft has added a pay-as-you-go option to access AI agents alongside its free M365 Copilot Chat plan. Microsoft 365 Copilot Chat is a chat interface powered by OpenAI’s GPT4o that serves up ...

Customer support agents who were given access to a generative artificial intelligence assistant increased their productivity by 14% on average, according to a group of researchers at Stanford ...