That question can be answered in dozens of harrowing ways. Perhaps there’s someone breaking into your home, maybe you were ...

LONG GROVE, Ill. (WLS) -- Officials say they received more than 1,200 emergency 911 calls the night a northwest suburban Long Grove house exploded and dozens of other homes were damaged. Calls came ...

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...

A 911 operator assists a roadside baby delivery on New Year’s Day, earning applause from Culpeper County officials.

HOUSTON, Tx. -- A former 911 operator is accused of hanging up on emergency calls. Our sister station KTRK in Houston, Texas, went looking for Crenshanda Williams Wednesday afternoon. The former ...

COBB COUNTY, GA — Cobb County has opened a new wellness lounge designed to give 911 operators a quiet place to recharge during their demanding shifts. The lounge is part of the county’s wellness ...

Overlooking the Phoenix skyline sit some of the city's most important first responders. 911 operators work all hours of the day, listening to people on their worst days. "You're helping citizens on ...

This story, headlined "911 operators confront grim task, ghastly calls," was originally published Sept. 19, 2005. It is being republished for the 20th anniversary of Hurricane Katrina as part of The ...

DETROIT In a first- of-its-kind criminal case, a Detroit jury convicted a 911 operator Friday of ignoring an emergency call from a 5-year-old boy seeking help after his mother collapsed. Sharon ...